Refund & Return Policy
Refund & Return Policy
Returns
We offer a 90-day return policy, meaning you have 90 days after receiving your item to request a return.
To be eligible:
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Items must be unused and in original condition
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Must include original packaging
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Proof of purchase is required
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect:
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Free return or replacement
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No return shipping cost
Please contact us within 7 days of delivery with photos for quick assistance.
Change of Mind
If you wish to return an item due to personal reasons (e.g., you don’t like it):
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Return shipping cost will be the customer’s responsibility
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Item must be unused and in original packaging
Return Process
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Contact us at support@kikolight.com
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Provide your order number and reason for return
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We will send return instructions and address
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Ship the item back as instructed
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Refund will be processed after inspection
Returns sent without prior approval will not be accepted.
Refunds
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Refunds are issued to your original payment method
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Processing time: 7 business days (depending on your bank)
Non-Returnable Items
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Customized or made-to-order items
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Used or damaged items not caused by us
Order Cancellation
Orders can be cancelled within 12 hours after purchase.
After this period, orders may already be processed or shipped.
Delivery Guarantee
If your order is not delivered within 90 days, you are eligible for a full refund.
Get In Touch
Have questions or need assistance? Our team is always here to help. Feel free to reach out to us through any of the following methods:
Business Name: Kiko Light
CEO: Johnny
Office Address: Dengdu Lighting Accessories City, No. 48, Qijiang Road, Guzhen Town, Zhongshan, Guang Dong, China
Email: support@kikolight.com
Phone: +86 18988555888
Business Hours:
Monday - Friday: 9:00 am - 6:00 pm (GMT+8)
Customer Support Hours: Monday - Friday 9:00 am - 6:00 pm (GMT+8)
Response Time: Our customer support team responds to all inquiries within 24 hours.
We are committed to making your shopping experience simple, secure, and worry-free.