General Information
Who is Kikolight?
KikoLight is a lighting brand owned by Zhongshan Yeyi Lighting Co., Ltd., based in Guzhen, Zhongshan, Guangdong, China. We specialize in providing high-quality lighting solutions for customers worldwide. As an online lighting retailer, KikoLight works closely with professional lighting suppliers and logistics partners in China to deliver a wide range of chandeliers, pendant lights, wall lights, table lamps, and floor lamps to supported international markets. All orders are processed and shipped from China with reliable logistics support.
Ordering and Payment
How can I place an order?
Placing an order on Kikolight is simple and secure. Just follow these steps:
Browse through our collections and select the item(s) you want.
Add the product(s) to your cart.
Proceed to checkout, where you will enter your shipping details and choose your payment method.
Confirm your order and wait for the confirmation email with tracking details.
What payment methods do you accept?
We accept the following payment methods for your convenience:
Credit/Debit Cards (Visa, MasterCard, American Express, Discover, etc.)
PayPal
All transactions are securely processed to ensure your safety and privacy.
Can I cancel or modify my order?
Yes, you can cancel or modify your order within 12 hours of placing it. Please contact our customer service team at by email:support@kikolight.com as soon as possible. After 12 hours, your order may already be processed, and changes may not be possible.
Shipping and Delivery
How long does shipping take?
General Shipping Information
All orders are processed and shipped directly from China.
Processing Time: 1–3 business days
Shipping time: 4–7 business days
Delivery times may vary depending on destination, customs processing, and courier availability.
We will notify you promptly if there are any significant delays or changes to your order.
United States
Free Standard Shipping on all orders
Shipped via UPS (door-to-door service)
No import duties required
Estimated Delivery Time: 5–10 business days from order date
Express Shipping:
Available at an additional cost. Please contact our support team for a quote.
How can I track my order?
Once your order is processed and shipped, you will receive an email with your tracking number. You can use this number to track your package on our website or the carrier’s website.
Returns and Refunds
What is your return policy?
We want you to love your Kikolight purchase! If you are not satisfied, you may return your item within 90 days of receipt for a refund or exchange. The item must be in its original condition and packaging. Please note that shipping fees are non-refundable.
To initiate a return, contact our customer service team at Our Email: support@kikolight.com. for instructions.
Please refer to our Refund policy for details.
How long does it take to process a return?
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days and applied to your original payment method.
Can I exchange an item?
Yes, we offer exchanges on items within 90 days of delivery, provided the item is in its original condition. Please contact us to arrange the exchange.
Product Information
Are the products easy to install?
Yes, all of our lighting fixtures come with detailed installation instructions and necessary hardware. However, for more complex installations or to ensure safety, we recommend professional installation.
What materials are your products made of?
Our products are crafted from a variety of high-quality materials, including glass, metal, wood, and crystal, depending on the design. Each product page includes specific details on the materials used.
Customization and Bulk Orders
Can I request a custom design?
Yes, Kikolight offers customization services for select products. If you're interested in customizing a lighting fixture, please contact us with your specifications, and we will work with you to create a design that meets your needs.
Do you offer discounts for bulk or trade orders?
Yes, we provide special pricing for bulk purchases, commercial projects, and trade professionals. For inquiries about bulk orders or trade accounts, please reach out to our team at Our Email: support@kikolight.com
Customer Support
How can I contact customer service?
You can reach our customer service team via email at Our Email: support@kikolight.com. or through our online contact form. We strive to respond to all inquiries within 24–48 hours.
Promotions and Discounts
Do you offer any promotions or discount codes?
Yes, we regularly offer promotions and discount codes. To stay updated on the latest deals, sign up for our newsletter or follow us on social media.
Can I use multiple discount codes on one order?
No, only one discount code can be applied per order. However, we encourage you to take advantage of the best available offer at the time of your purchase.
Safety and Compliance
Are your products energy efficient?
Many of our lighting fixtures are compatible with LED bulbs, which are energy-efficient and long-lasting. We recommend using LED bulbs to save energy and reduce your carbon footprint.
For any further questions not covered here, feel free to reach out to our customer support team at Our Email: support@kikolight.com. We’re here to help!