Warranty

30 Days Refund Guarantee
If there are any non-human quality problems within 30 days after receipt of the goods, you can contact us directly support@kikolight.com to request a refund or apply for re-shipment to you for free!

Three-year warranty

We offer a three-year warranty and can provide replacement parts if any product parts are damaged.

process:
1. Provide pictures and videos of product defective parts via email.
2. Once we confirm the cause of the damage, we will immediately arrange for replacement parts to be reissued.
3. If there is man-made damage due to customer reasons, the customer must bear the cost of parts and freight.

Get In Touch

Have questions or need assistance? Our team is always here to help. Feel free to reach out to us through any of the following methods: 

Business Name: Kiko
Office Address: Dengdu Lighting Accessories City, No. 48, Qijiang Road, Guzhen Town, Zhongshan, Guang Dong, China

Email: support@kikolight.com
Phone: +86 18948862306

Business Hours:
Monday - Friday: 9:00 am - 6:00 pm (GMT+8)

Customer Support Hours: Monday - Friday 9:00 am - 6:00 pm (GMT+8)
Response Time: Our customer support team responds to all inquiries within 24 hours.