Payment Policy

Accepted Payment Methods

At kikolight.com, we offer secure and convenient payment options to provide you with a smooth checkout experience.

We currently accept the following payment methods:

Credit / Debit Cards (Visa, Mastercard, American Express, Discover, etc.)
PayPal

All payments are processed through secure and encrypted payment gateways to ensure your personal and financial information remains fully protected.

Payment Security

Your security is our priority. All transactions are protected by industry-standard encryption and secure payment processing systems.

Why Was My Payment Declined?

If your payment was not successful, it may be due to one of the following reasons:

The payment session has expired
Checkout was not completed in time
Insufficient funds in your account
Your bank or card issuer declined the transaction
Security verification failed or was blocked by your bank

For further assistance, we recommend contacting your bank or PayPal support directly.

Get In Touch

Have questions or need assistance? Our team is always here to help. Feel free to reach out to us through any of the following methods: 

Business Name: Zhongshan Yeyi Lighting Co., Ltd.
Contact: Johnny
Office Address: Dengdu Lighting Accessories City, No. 48, Qijiang Road, Guzhen Town, Zhongshan, Guang Dong, China

Email: support@kikolight.com
Phone: +86 18948862306

Business Hours:
Monday - Friday: 9:00 am - 6:00 pm (GMT+8)

Customer Support Hours: Monday - Friday 9:00 am - 6:00 pm (GMT+8)
Response Time: Our customer support team responds to all inquiries within 24 - 48 hours.