Refund & Return Policy
Refund & Return Policy
Returns
We offer a 90-day return policy, meaning you have 90 days after receiving your item to request a return.
To be eligible:
Items must be unused and in original condition
Must include original packaging
Proof of purchase is required
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect:
Free return or replacement
No return shipping cost
Please contact us within 7 days of delivery with photos for quick assistance.
Change of Mind
If you wish to return an item due to personal reasons (e.g., you don’t like it):
Return shipping cost will be the customer’s responsibility
Item must be unused and in original packaging
Return Process
Contact us at support@kikolight.com
Provide your order number and reason for return
We will send return instructions and address
Ship the item back as instructed
Refund will be processed after inspection
Returns sent without prior approval will not be accepted.
Refunds
Refunds are issued to your original payment method
Processing time: 7 business days (depending on your bank)
Non-Returnable Items
Customized or made-to-order items
Used or damaged items not caused by us
Order Cancellation
Orders can be cancelled within 12 hours after purchase.
After this period, orders may already be processed or shipped.
Delivery Guarantee
If your order is not delivered within 90 days, you are eligible for a full refund.
Get In Touch
Have questions or need assistance? Our team is always here to help. Feel free to reach out to us through any of the following methods:
Business Name: Kiko Light
Contact: Johnny
Office Address: Dengdu Lighting Accessories City, No. 48, Qijiang Road, Guzhen Town, Zhongshan, Guang Dong, China
Email: support@kikolight.com
Phone: +86 18948862306
Business Hours:
Monday - Friday: 9:00 am - 6:00 pm (GMT+8)
Customer Support Hours: Monday - Friday 9:00 am - 6:00 pm (GMT+8)
Response Time: Our customer support team responds to all inquiries within 24 hours.
We are committed to making your shopping experience simple, secure, and worry-free.