Shipping Protection & Delivery Guarantee
What is Shipping Protection?
Shipping Protection is an optional service that provides extra security for your order during transit. It includes both logistics insurance and a delivery guarantee, giving you added peace of mind.
Logistics Insurance
Logistics insurance protects your order against unexpected issues during shipping.
This includes:
Loss of goods during transit
Damage caused by handling or transportation
Theft or missing packages
In case of any of the above, you may be eligible for compensation, replacement, or support depending on the situation.
Delivery Guarantee
Our delivery guarantee ensures a reliable and secure shipping experience.
This includes:
Safe Delivery: Your items are protected during transit
On Time Delivery: Orders are delivered within the expected timeframe (subject to logistics conditions)
Tracking Support: You can monitor your shipment status at any time
If your package is lost or damaged during delivery, we will assist you in resolving the issue quickly.
Buyer Protection
For eligible orders, Buyer Protection ensures that your package is protected against:
Loss
Damage
Delivery issues
If you experience any problems, you can contact our support team for assistance.
Important Note
Shipping Protection is optional.
You can choose to add or remove it at checkout
If you do not wish to purchase it, simply uncheck the option before completing your order
If you have already purchased it, you may contact us to request a refund for the protection service (if applicable)
Get In Touch
Have questions or need assistance? Our team is always here to help. Feel free to reach out to us through any of the following methods:
Business Name: Kiko Light
Contact: Johnny
Office Address: Dengdu Lighting Accessories City, No. 48, Qijiang Road, Guzhen Town, Zhongshan, Guang Dong, China
Email: support@kikolight.com
Phone: +86 18948862306
Business Hours:
Monday - Friday: 9:00 am - 6:00 pm (GMT+8)
Customer Support Hours: Monday - Friday 9:00 am - 6:00 pm (GMT+8)
Response Time: Our customer support team responds to all inquiries within 24 hours.